Teamstack.Ai Corp. ("Teamstack", "we", "us" or "our") is committed to protecting Your privacy. This Privacy Policy applies to information that we collect on the website at www.teamstack.ai ("Website" or "Site") and through our product or application at tsp.teamstack.ai ("Application"), as well as in email, text, and other communications between You and us.
This Privacy Policy describes the information that we collect (directly or indirectly) and why we collect it, what we do with the information we collect and how you can manage your Personal Information (defined below).
This Privacy Policy does not apply to data that our Customers use in their business or how our Customers use data that they collect.
Please read this Privacy Policy carefully to understand our policies and practices regarding our treatment of Personal Information. If You do not agree with our practices as described in this Privacy Policy, please contact us with any questions, and please do not access or use our Services, our Site, or any other aspect of our business.
Overview
Please be aware that the Application is hosted on servers in the United States and the Site is hosted in India. If you are located outside of the United States, information we collect may be processed and stored in the United States or India, which may not offer the same level of privacy protection as the country where you reside or are a citizen. By using the Services and providing information to us, you consent to the transfer to and processing of the information in the United States and India.
If you provide Personal Information to our platform solutions (suite of services), we shall process this information as a data processor on behalf of our Customers. Unless Teamstack uses some of this information for marketing or business purposes (e.g. metrics), in such case, we shall be considered the data controller. Additionally, Teamstack is the controller of the Personal Information we collect through the Site. Teamstack is the processor of information input into the Application by our Customers and their Users. Any questions or concerns regarding our privacy and data protection practices can be directed to us. See the Contact Us section below.
1. Definitions
The following terms have the following meanings for purposes of this Privacy Policy:
- "Application" means the Team Success Predictor platform owned and provided by Teamstack as cloud services at tsp.teamstack.ai.
- "Customer" means a business that contracts with Teamstack for our cloud services.
- "Personal Information" means information or data that directly or indirectly identifies, describes, relates to or is reasonably capable of being associated with or linked to a particular individual, consumer or household. Personal Information includes sensitive Personal Information or personal data as defined under applicable data protection laws and regulations.
- "Services" means: our sale and provision of cloud services and the Application; our performance of professional services, if any; the information provided by us through our Site; our marketing and business development activities, including any social media properties we create and emails that we send (collectively, "Marketing Activities"); and all other online services, publications and activities owned, controlled or otherwise made available or performed by us.
- "User" means Customer's employees and contractors who are authorized by Customer to use the Application and have been supplied user identifications and/or passwords.
- "You" means an individual whose Personal Information Teamstack collects, uses, shares or otherwise processes, including without limitation an employee or contractor of one of our actual or prospective Customers; a user or recipient of beneficial use of our Services; or a visitor to our Site.
2. Information We Collect and How We Collect It
We collect information, which may be considered Personal Information when maintained in an identifiable format. Below are examples of the Personal Information we may collect through the Services:
- Identifiers of Users of the Site. If You are a visitor to our Site we may collect certain electronic information as described in the Cookies Notice below; and if You request a Demo, we may collect your name, email address, and company name.
- Identifiers of Users of Application. If you are a Customer or User of our Application, we may collect your real name; alias; city, state and country or location; unique personal identifier, online identifier, Internet Protocol address, email address, account name, age range, ethnicity, gender, job title, and other similar identifiers.
- Customer Records. We may collect Personal Information of the business contacts of our Customers, including name, company address, telephone number, email address, and job title.
- Protected Classification Characteristics of Users of Application. Through our Application, we may collect information about Users' age range, sex, and ethnicity.
- Commercial information of Customers. We collect from our Customers information such as services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
- Internet or other similar network activity. We collect information about an individual's interaction with our Site and the Application.
- Geolocation data. We do not use geolocation data, except that we collect the city location of Users and visitors to the Site.
- Professional or employment-related information of Users. We collect from Users information such as current job title and employer.
- Account registration Information of Customers and Users. When our Customers use Teamstack's cloud services, Customer personnel may create accounts, which may include a contact person's name, account log-in credentials, email address, phone number, company, job title, and other similar identifying information.
- Content and information submitted through the Services. When a user accesses or receives the Services, the user may provide information to us in connection with their use of such Services, such as their age range, ethnicity, gender, job title and other information that may include the name of other members on a team for a given project.
- Content and information submitted through the Site. When a user participates in interactive features on the Site, if any, the user may provide information to us, including through submission of contact forms, customer support tickets or other forms.
- Communications. When You communicate with us (via email, phone, through the Services or Site, or otherwise), we may maintain a record of Your communication.
- Business contact information. We may collect or receive contact information about personnel of actual and prospective customers, vendors, contractors, business partners and other similar third parties.
- Payment information of Customers. When a Customer purchases Services, we may receive, process and retain payment information relating to the transaction, and may utilize third-party payment processors.
- Actual and prospective employees of Teamstack. When an individual applies for employment with Teamstack, or becomes an employee of Teamstack, we collect information relating to that individual's contact details, suitability for employment, background, employment history, salary and payment details, and other similar information.
- Information collected from third parties or public sources. We may receive information from third-party sources, such as business partners, marketing service providers, third-party data aggregators, or publicly available sources, in order to make our own information more accurate and useful.
Information we Collect Through Automatic Data Collection Technologies
Automated technical usage data: When a user accesses the Services or the Site, we automatically generate and retain records of how the user interacts with the Services and Site. Our vendors, Google Analytics and Hotjar, collect information which may include Your IP address, device identifiers, device information (such as operating system type or browser type), cookies, referring and exit pages and URLs, interaction information (such as clickstream data), domain names, pages viewed, crash data, and other similar technical data, which they provide to Teamstack in anonymized form.
Location information: We may receive information about an individual's approximate physical location, such as city and country, when they provide such information to us or as determined based on the individual's IP address.
4. Purposes and Legal Bases for Use of Personal Information
We use the Personal Information we collect for our legitimate business interests, which include providing the Services and Site; performing contractual obligations; sales and business engagement; personalization; marketing and promotions (including with Your consent where required); analytics and development; compliance; business and legal operations; and preventing misuse.
Legal bases may include our legitimate business interests; where necessary to enter into or perform a contract with You; compliance with law; as necessary to establish, exercise and defend legal claims; and with Your consent where applicable.
We also collect and process other types of information and data which does not constitute Personal Information. For example, we may de-identify and aggregate certain Personal Information we collect such that the information no longer identifies, and cannot any longer reasonably be linked to, a particular user or individual. We may use this information to improve our Services and Site, to analyze trends, to create market research, and for other development, marketing, research and statistical purposes, and we may disclose such de-identified information to third parties for these purposes.
5. How We Disclose Personal Information
Our Services may disclose Personal Information of individual employees or contractors who participate in using the Services to their respective employers. We may disclose Personal Information to a third party for our business purposes. We only make these business purpose disclosures under written contracts that are consistent with our own Customer agreements, requiring the recipient to keep the Personal Information confidential, and prohibit using the disclosed information for any other purpose except performing the Services and the third-party contract.
Teamstack may disclose Personal Information for a business purpose to the following categories of third parties:
- Third-party vendors and specialized service providers (including professional advisors, consultants, technical service providers, hosting, IT, customer service, email delivery, auditing and similar services).
- Corporate advisors/affiliates that are subject to this policy.
- In connection with an actual or proposed substantial corporate transaction, such as the sale of a Service or business unit, a merger, consolidation, asset sale, or bankruptcy.
- With Your consent or at Your direction.
- For other legal reasons, including under applicable law; to respond to requests from public and government authorities; to pursue available remedies or limit damages; to protect our operations; to protect the rights, privacy, safety or property of Teamstack, You and others; and to enforce our terms and conditions or other agreements.
Advertising
We do not disclose Your Personal Information to third parties for purposes of their own advertising.
We may disclose de-identified or aggregated information that does not identify any individual (and therefore is not deemed to be Personal Information) without restriction.
6. Data Security
We have implemented privacy and security measures appropriate to preserve Personal Information from loss, misuse, unauthorized access, disclosure, alteration and destruction. We use a self-assessment approach to ensure compliance with our privacy statements and verify periodically that our statements regarding our handling and use of Personal Information are accurate and reasonably complete.
Although we work hard to protect Your Personal Information, we cannot guarantee the security of any information You choose to transmit to us through the Services, online forms and applications, chat rooms, or other such mechanisms, and You do so at Your own risk. Please note that email is considered a non-encrypted (and therefore nonsecure) form of communication. To protect Your privacy, please do not use email to communicate information that You consider confidential.
Unfortunately, no data transmission or storage system can be guaranteed to be secure at all times. If You have reason to believe that Your interaction with us is no longer secure, please immediately notify us in accordance with the How to Contact Us section below. In accordance with applicable law, we will let You know promptly if a breach occurs that we determine may have compromised the privacy or security of Your Personal Information.
We are not responsible for any outcome if You circumvent any privacy settings or security measures. When applicable, You are responsible for choosing a password of appropriate strength, not reusing passwords used on other websites, and keeping Your password confidential. Teamstack employees will never ask for Your password, and You should never share it with anyone.
7. Retention of Personal Information
We will retain Your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy and in order to provide the Services, and for as long as Your account is active or as needed to provide Services. We will also retain Your Personal Information to comply with our legal obligations, to conduct audits, resolve disputes, and enforce our agreements.
All Personal Information we retain will be subject to this Privacy Policy and our internal retention guidelines. Teamstack will delete Your Personal Information when it is no longer required for the above-mentioned purposes. If You have a question about a specific retention period for certain types of Personal Information we process about You, please contact us in accordance with the "How to Contact Us" section below.
8. Minor's Privacy
The Services and the Site are only intended for individuals who are at least 16 years of age and we do not knowingly encourage or solicit users of the Services who are under the age of 16 or knowingly collect Personal Information from anyone under the age of 16 without parental fiduciary consent. If we learn we have collected or received Personal Information from a child under 16 without verification of parental consent, we will delete that information. If You believe we might have any information from or about a child under 16, please contact us in accordance with the "How to Contact Us" section below.
California Minors: If you are a California resident who is under the age of 18 and you are unable to remove publicly-available content that you have submitted to us, you may request removal by contacting us. When requesting removal, you must be specific about the information you want removed and provide us with specific information, such as the URL for each page where the information was entered, so that we can find it. Certain exceptions apply under California law.
9. Email Marketing
We may periodically send You relevant alerts and newsletters by email, including to share relevant information about our Services; for our marketing and business development activities; to provide the Services; to notify You of changes to our Services; and to notify You of outages or other impacts to hosted Services.
You may opt out of or withdraw Your consent to receive direct marketing emails from us at any time. Instructions on how to unsubscribe from relevant alerts and newsletters are included in each email, or You may opt out or withdraw Your consent by contacting us.
10. Your Personal Information Choices
If you are an individual User of the Application, please contact your employer about your Personal Information. If you are a Customer of Teamstack's, we will cooperate with you in responding to a verifiable consumer request regarding how such consumer's Personal Information is used and shared. To the extent that the CCPA/CPRA applies to Teamstack, it will respond directly to the consumer.
You have the right to:
- Know and access the Personal Information we hold about You;
- Inform us of any changes, or if You want us to correct any of the Personal Information we hold about You;
- To the extent possible or commercially reasonable, ask us to delete Your Personal Information or object to the way in which we use Your Personal Information; and
- Choose whether You wish to receive promotional and newsletter communications.
Account Information
If You have an account with our hosted Services, You may update or correct Your account information at any time by contacting us at support@teamstack.ai. We may retain certain information, including cached or archived copies, as required by law or for legitimate business purposes.
How to Control Cookies
You can review Your Internet browser settings, typically under the sections "Preferences", "Help" or "Internet Options", to exercise choices You have for certain Cookies. If You choose to block all cookies, You may not have access to our Site, our Services will not function as intended, and You will not be able to log in. If You have blocked all cookies and wish to make full use of the features and Services we offer, we recommend enabling at least first-party cookies. Rather than blocking all cookies, You can choose to block only third-party cookies.
To learn more about the use of Cookies by Google for analytics, please see https://policies.google.com/technologies/cookies. To exercise choice regarding those Cookies, please see the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.
11. Withdrawal of Your Consent
Where You have provided consent to process Personal Information, You have the right to withdraw such consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal or the lawfulness of processing based on other lawful bases. You may do this by contacting us as set forth in the "How to Contact Us" section below.
12. California Residents and Other State Privacy Rights
This Section applies only if we and You are subject to the California Consumer Privacy Act ("CCPA") or certain other US state statutes relating to the rights of individuals regarding the processing of Personal Information (collectively "State Privacy Laws").
Our Services collect Personal Information. In particular, the Services collect or may have collected in the last twelve (12) months the categories of Personal Information described in this Privacy Policy, including Identifiers, Customer Records, Protected Classification Characteristics (sex and age), Commercial information, Professional or employment-related information, and Inferences drawn from other Personal Information.
We may use or disclose the Personal Information we collect for one or more of the business purposes indicated above. We may disclose your Personal Information to a third party for a business purpose under written contracts requiring confidentiality and restricted use.
We do not sell Personal Information. In the event that we do sell any Personal Information, we will update this Privacy Policy to list the categories of consumers' Personal Information sold.
Some State Privacy Laws provide consumers with specific rights regarding their Personal Information, including rights to access specific information and data portability, and rights to delete (subject to exceptions). For Users to exercise access and deletion rights, please contact Your employer. For Customers to exercise those rights, please contact us.
Only you, or a person registered with the jurisdiction's Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child. You may only make such a request for access twice within a 12-month period.
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We will not discriminate against you for exercising any of your rights as described above.
13. European Economic Area, United Kingdom and Switzerland Residents Privacy Rights
Residents of the EU and UK may be entitled to other rights under the GDPR. Customers (data controller) making a request on behalf of a user must be recognized as an authorized Teamstack Customer. Your Personal Information will be treated in a secure and confidential manner, using appropriate technical and organizational measures, in compliance with all applicable laws and regulations, including the European General Data Protection Regulation (GDPR), the UK General Data Protection Regulation (UK GDPR), and the Swiss Federal Act on Data Protection.
Depending on the context in which Personal Information is provided, we may be a data processor ("processor") or a data controller ("controller") of Your Personal Information.
As applicable under the GDPR and UK GDPR, individuals have additional rights including the following:
- to obtain a copy of Your Personal Information together with information about how and on what legal basis that Personal Information is processed;
- to rectify inaccurate Personal Information (including to have incomplete Personal Information completed);
- to erase Your Personal Information (in limited circumstances, such as where it is no longer necessary in relation to the purposes for which it was collected or processed);
- to restrict processing of Your Personal Information under certain circumstances;
- to export certain Personal Information in machine-readable format to a third party (or to You) when we justify our processing on the basis of Your consent or the performance of a contract with You and the processing is carried out by automated means;
- to withdraw Your consent to our processing of Your Personal Information (where that processing is based on Your consent);
- to obtain, or see a copy of the appropriate safeguards under which Your Personal Information is transferred to a third country or international organization; and
- to object to our use and processing of Your Personal Information that is conducted on the basis of our legitimate interest, and to object at any time to any processing of Your Personal Information for direct marketing purposes, including profiling for marketing purposes.
Lodging a Complaint
You also have the right to lodge a complaint with Your local supervisory authority for data protection, or privacy regulator. A list of data protection supervisory authorities is available at https://edpb.europa.eu/about-edpb/about-edpb/members_en.
International Transfers
If You are located within the European Economic Area, the United Kingdom or Switzerland, You should note that Your Personal Information may be transferred to countries outside these jurisdictions, including the United States where Teamstack or certain of our third-party service providers are located. The United States is deemed by the European Union to provide inadequate data protection. Transfers of Your Personal Information between us and a third party shall be done pursuant to adequate protections, which may include Standard Contractual Clauses, Your explicit consent, and/or other permitted mechanisms under applicable law.
14. Links to Third-Party Sites
Occasionally we may provide links to other Sites for Your convenience and information. These Sites operate independently from our Site and are not under our control. These Sites may have their own privacy notices or terms of use, which You should review if You visit any Sites linked through our Site. We are not responsible for the content or use of these unrelated Sites.
15. Updates to this Privacy Policy
Teamstack may change this Privacy Policy from time to time, at our sole discretion. We encourage You to frequently check this page for any changes to the Privacy Policy.
16. How to Contact Us
If You have any questions or concerns about this Privacy Policy or our Personal Information handling practices, please contact us at:
- Email: support@teamstack.ai
- Postal address: One Broadway, 14th floor, Cambridge, MA 02142